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Customer Support Executive
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We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.
Responsibilities:
1. Customer Interaction
- Manage incoming customer inquiries through phone and email.
- Provide accurate and timely information regarding products, services, orders, and status updates.
- Assist customers with complaints, spare parts requests, and shipment-related queries.
2. Issue Resolution • Identify and resolve customer issues promptly and effectively.
- Escalate complex cases to the concerned department or manager for quick action.
- Conduct follow-ups with customers to ensure closure and satisfaction.
3. Documentation & Reporting
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Track, document, and analyze customer feedback to highlight trends and improvement areas.
4. Team Collaboration
- Coordinate with sales, technical support, and logistics teams to deliver seamless service.
- Contribute to team meetings and support process improvement initiatives.
- Assist team members during high call volumes and special projects.
5. Compliance & Quality
- Adhere to company policies, procedures, and service quality standards.
- Strive for continuous improvement in customer experience, efficiency, and professionalism.
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