Customer Support Executive

Job description:

• You’ll assist them across multiple channels — including live chat, phone, and email — to ensure they receive quick, helpful, and friendly support.
• Responding to inbound live chats, phone calls, and emails from customers
• Making outbound calls and follow-ups as needed for case resolutions or sales queries
• Handling inquiries related to orders, returns, products, and general support
• Working closely with internal teams (sales, logistics, technical support) to resolve customer cases
• Logging all customer communications accurately in our CRM system
• Escalating unresolved issues to the appropriate team or Team Manager
• Maintaining a positive, customer-first attitude — even when challenges arise

Qualifications and Education Requirements

• Bachelor’s

Key Requirements

• Minimum 4 year experience in a similar role for ecommerce Customer Service.
• A strong communicator — both written and verbal (fluent English required)
• Comfortable juggling multiple channels — live chat, phone, and email
• Confident using computers and learning new systems quickly
• Detail-oriented, proactive, and a natural problem-solver
• Able to work independently and as part of a collaborative, supportive team
• Passionate about delivering 5-star customer experience.

Job Type: Full-time

Work Location: In person (2pm - 11pm) Location Arfa Karim Towers

Job Type: Full-time

Pay: Up to Rs160,000.00 per month

Application Question(s):

• How would you rate your Spoken English (out of 10)
• Have you worked with International customers (calls, chat and email)?

Experience:

• Ecommerce Customer Service : 3 years (Preferred)

Work Location: In person