Customer Support Executive

Job Title: Customer Support Executive

Company: Green Delight Innovations Private Limited
Job Location: Coimbatore (Onsite)
Experience: 1–2 Years
Salary: ₹12,000 – ₹28,000 per month
Employment Type: Full-Time
Joining: Immediate Joiner Preferred

Job Description

We are looking for a friendly, patient, and solution-oriented Customer Support Executive to handle customer inquiries and ensure a positive customer experience. The candidate will manage calls, WhatsApp, emails, and coordinate with internal departments to resolve customer concerns efficiently.

Roles & Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer queries via WhatsApp, email, and social media
• Provide accurate product and order information
• Coordinate with logistics and warehouse teams for order tracking
• Resolve complaints and escalate complex issues when necessary
• Maintain customer records and update CRM systems
• Follow up with customers to ensure issue resolution
• Collect customer feedback and share insights with the team
• Ensure high levels of customer satisfaction

Requirements

• 1–2 years of experience in customer support or tele-calling
• Good communication skills (Tamil & English preferred)
• Basic knowledge of MS Excel and CRM tools
• Strong problem-solving skills
• Patient and customer-focused attitude
• Ability to work onsite
• Immediate joiners preferred

Interview Process

• Primary Screening
• Communication Round
• Final Round with Management

Contact Details

HR Contact Number: 7845894914

Job Type: Full-time

Pay: ₹12,000.00 - ₹28,000.00 per month

Work Location: In person