Customer Support Executive

About spacesbyU:

SpacesbyU (a brand owned by Spacetech Developers Pvt Ltd)is a fast-growing direct-to-consumer (D2C) modular furniture brand committed to redefining how modern India lives and organizes its spaces. We specialize in smart, stylish, and functional furniture solutions—from TV units and bookshelves to study tables and shoe racks—that bring both design elegance and everyday practicality to urban homes.

What sets us apart is our fully in-house manufacturing setup, allowing us to maintain strict quality control, fast turnaround times, and design flexibility to meet customer needs. At SpacesbyU, we combine craftsmanship with customer-centric innovation to create furniture that not only looks good but works even better.

We’re more than just a furniture company—we’re a team of passionate designers, makers, and problem-solvers working together to elevate home experiences. If you're someone who values creativity, ownership, and customer delight, you'll thrive with us.

Job Description:

We are looking for an energetic and experienced Customer Support Executive to join our growing team at SpacesbyU. As the first point of contact for our customers, you will play a key role in delivering a seamless and satisfying post-purchase experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and a strong customer-first mindset to represent our brand with empathy and professionalism.

1. Customer Interaction & Communication

• Handle inbound and outbound calls of customers via phone, email, WhatsApp, and chat.
• Communicate clearly, professionally, and empathetically, maintaining a positive tone.
• Understand customer concerns with patience and respond with appropriate solutions.
• Exhibit excellent written and verbal communication skills.

2. Issue Resolution & Follow-Up

• Analyze customer problems and provide effective resolutions in a timely manner.
• Coordinate with internal teams (logistics, production, installation) and external partners to resolve issues.
• Take ownership of escalations and ensure proper closure.
• Track open cases and proactively follow up until resolution is achieved.

3. Operational Coordination

• Monitor and update customers on order status, dispatch, delivery, and installation timelines.
• Maintain accurate logs of interactions and resolutions using CRM tools and Excel trackers.
• Prepare summaries or reports for internal review of customer issues and patterns.
• Ensure internal documentation (FAQs, templates) stays updated based on customer feedback.

4. Pre & Post-Sales Support

• Assist and guide customers with product details, order placement, and customization queries.
• Support returns, replacements, and refunds with clarity on policies and procedures.
• Clarify invoices, warranty, or installation-related queries promptly.
• Enhance overall customer experience by delivering timely and accurate information.

5. Product & Team Coordination

• Assist management by relaying recurring customer feedback regarding product quality, features, or usage.
• Coordinate with product and design teams to stay updated on changes, launches, and availability.

Required Skills & Qualifications:

• Minimum 1-2 years of experience in customer support or service roles.
• Excellent written and verbal communication skills in English and Hindi.
• Strong proficiency in Microsoft Excel and Word for maintaining records and reporting including CRM tools & email platforms.
• Patience, empathy, and a customer-first attitude when handling queries and concerns.
• Proven problem-solving abilities to manage escalations and deliver effective resolutions.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person