Customer Support Executive

Job Title: Customer Support Executive

Job Type: Full Time

Job Location: On-site, I-9 Islamabad

Department: Customer Support / Operations

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive to ensure smooth coordination between customers and drivers for timely and efficient delivery operations. The ideal candidate will act as a key point of contact, resolving queries, managing communication and ensuring a high level of customer satisfaction.

Job Responsibilities:

• Coordinate between customers and drivers to ensure accurate and timely delivery of goods.
• Respond promptly to customer inquiries via phone, email, or chat
• Monitor delivery schedules and proactively address delays or issues
• Maintain clear and professional communication with customers and internal teams
• Record customer interactions and update delivery status in the system
• Handle complaints and provide appropriate solutions within company guidelines
• Ensure all deliveries meet company service standards and customer expectations

Job Requirements:

• Proven experience of 2 to 3 at least in customer support, logistics coordination or a similar role
• Strong communication and interpersonal skills
• Good computer skills (MS Office, CRM systems, email handling etc.)
• Ability to multitask and work under pressure
• Problem-solving mindset with attention to detail
• Ability to work flexible hours if required

Preferred Skills and Competencies:

• Must be fluent in English
• Experience in delivery/logistics or e-commerce operations
• Strong organizational and time management skills
• Customer-focused approach
• Effective coordination and teamwork
• Clear and professional communication
• Reliability and accountability

Salary & Benefits:

• Market Competitive salary
• Performance based increment
• Paid annual leave and public holidays
• Opportunities for career growth and professional development
• Training and skill development programs
• Supportive and collaborative work environment

Application Process:

Interested candidates can share Resume/CV at career@unitedsol.net

Work Location: In person