Customer Support Executive - Civil Engineer background - Tamil

The company provides free shared bachelor accommodation and transportation.

BE or B. Tech in Civil Engineering

Primary duties and responsibilities:

• Identify potential delays and provide mitigation strategies.
• Maintain accurate records of all project documentation, including drawings, contracts, and correspondence.
• Maintain a systematic filing system for easy retrieval of documents.
• Liaise with subcontractors and suppliers to gather necessary documentation.
• Ensure that all documentation complies with company policies and regulatory requirements.
• Client Management – To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
• Customer Relationship – To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.
• Customer Retention – Solve customers’ issues related to orders, pick-up, delivery, and quality
• Perform other duties as and when assigned

Job Types: Full-time, Permanent

Pay: AED2,700.00 - AED3,000.00 per month

Application Question(s):

• Are you willing to work in the Customer Support role?

Language:

• Native Tamil (Required)