Customer Support Executive (CSE)

Established in 2022, we, 11ZEROS , are an Ahmedabad-based E-commerce company. We are mainly focused in providing exclusive mobile accessories to the customers all around the world and have successfully served 1 Lac+ customers till now. Website URL : https://11zeros.com/

If you’re a Customer Support Executive, who loves what you do, then please do join us, we’d love to hear from you.

What you will be doing? (Your key responsibilities):

• Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media.
• Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
• Checking duplicate orders and making calls to customers for order confirmation.
• NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
• Follow-ups for delivery and maintaining RTO refunds.

You are a pro at:

• Knowledge of all our products
• Handling Customers

You ace the following powers:

• Accountability
• Flexibility
• Problem-Solving
• Being Result Oriented
• Being great at Relationship Building

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person