/Customer Support

Job Responsibilities

• Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.

• Actively handle calls and meet preset performance standards.

• Creating , maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance.

• Maintain client interaction logs & handle customer accounts through CRM software.

• Follow communication protocols, rules, and policies

• Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients.

• Meeting sales targets and closing on leads as decided by sales team leads.

• Escalate concerns to other departments if it’s concerning other departments like operations or logistics or invoicing departments.

Qualifications Requirement

• Bachelor’s degree or equivalent education

• 2 years working experience or 1+ year experience in customer service , sales or client services / interactions

• Good Proficiency in English ( spoken and written )

Skills Requirement

• Proactive working attitude , quick learning ability and good problem solving skills.

• Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding

• Open to adapt to organizational changes

• Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization

Salary - Around 30-35K (little negotiable based on experience)

Location - Mayur Vihar , Delhi

Job Type - Full - Time / On-site

Timings - 10.00 am to 7.00 pm (Mon-Sat)

Joining Type - Immediate

Job Types: Full-time, Permanent

Pay: ₹11,079.70 - ₹35,624.26 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person