Customer Support Executive (CSE)

Job Title: Customer Support Executive

Company: Bione Ventures
Location: HSR Layout Sector 2
Employment Type: Full-time

About Bione Ventures

Bione Ventures is a leading health-tech company focused on personalized wellness through advanced genetic and microbiome testing solutions. Our mission is to empower individuals with actionable insights into their health, enabling preventive care and better lifestyle choices.

Role Overview

We are seeking a Customer Support Executive who will be the first point of contact for our customers. The ideal candidate will handle customer queries efficiently, ensure timely resolution, and deliver an excellent support experience that reflects Bione’s commitment to customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Resolve customer issues related to orders, reports, products, or services.
• Coordinate with internal teams (operations, logistics, and technical teams) to ensure timely issue resolution.
• Maintain detailed and accurate records of customer interactions in CRM tools.
• Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
• Identify and report recurring issues or feedback to improve overall customer experience.
• Adhere to company communication and service standards at all times.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, preferably in e-commerce, healthcare, or wellness industries.
• Excellent verbal and written communication skills (English proficiency is a must).
• Strong problem-solving and interpersonal skills.
• Proficient in using CRM software, ticketing tools, and MS Office.
• Ability to handle pressure and multitask in a fast-paced environment.

Preferred Qualifications

• Experience in the health-tech or wellness sector.
• Knowledge of Hindi or regional languages is an added advantage.

What We Offer

• A collaborative and growth-oriented work environment.
• Opportunities to learn and grow in the emerging field of personalized health and wellness.
• Competitive salary and performance-based incentives.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person