Customer Support Executive (Digital)

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries via phone calls & chat,
• Provide helpful and timely assistance with product information, troubleshooting, and issues.
• Efficiently address and resolve customer complaints or concerns.
• Collaborate with other teams to escalate complex issues for swift resolution.
• Develop in-depth knowledge of OLX’s products and services to assist customers accurately.
• Stay updated on product changes and promotions to better serve customers.
• Communicate clearly and professionally with customers, both in writing and verbally.
• Adapt communication style to meet different customer needs while maintaining professionalism.
• Collect customer feedback to suggest improvements.

Skills Required:

• Strong Communication:
• Excellent verbal and written communication skills to interact effectively with customers.
• Problem-Solving:
• Ability to identify issues, think critically, and provide effective solutions quickly.
• Attention to Detail:
• Meticulous in handling customer queries and keeping accurate records.
• Tech-Savvy:
• Comfortable using customer service software, CRM systems, and Microsoft Office tools.
• Empathy & Patience:
• A patient and empathetic approach to understanding and assisting customers in a fast-paced environment.

Job Type: Full-time

Pay: Rs35,000.00 per month

Work Location: In person