Customer Support Executive – eCommerce

We are looking for a Customer Support Executive to handle our eCommerce orders and ensure a smooth experience for our customers — from order receiving to delivery follow-up and feedback collection. The role also includes maintaining and updating our website with product listings, stock availability, and ongoing offers.

Key Responsibilities:

• Manage customer queries and order follow-ups through calls, chats, and emails.
• Coordinate with warehouse and logistics teams for smooth order processing and dispatch.
• Track deliveries and ensure customer satisfaction post-purchase.
• Update product listings, stock availability, prices, and offers on the website.
• Maintain accurate records of customer interactions and feedback.
• Support online promotions and offer updates in coordination with the marketing team.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in eCommerce or customer support (preferred).
• Strong communication skills in English and Malayalam (Hindi is a plus).
• Basic computer proficiency (MS Office, website management tools).
• Customer-focused, organized, and proactive.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person