Customer Support Executive (Fresh Graduates)

Job Brief

Employment Type: Onsite, Full Time
Timings: 12:00-9:00 pm
Location: Johar town G4, Lahore

Key Responsibilities:

• Validate incoming customer requests, data, and documentation to ensure accuracy and completeness.
• Create, assign, and manage support tickets using the ticketing system.
• Track and monitor ticket status to ensure timely resolution within SLA.
• Collaborate with technical and business teams to resolve issues efficiently.
• Communicate updates and resolutions to customers in a clear and professional manner.
• Identify recurring issues and escalate to relevant teams for long-term solutions.
• Maintain accurate records of validations, escalations, and ticket resolutions

Required Skills & Qualifications:

• Bachelor’s degree in Business, or related field (or equivalent experience).
• Strong attention to detail and ability to validate data accurately.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Problem-solving mindset with strong customer service orientation.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person