Customer Support Manager

About LeadSigma

LeadSigma builds AI-powered sales and marketing technology that helps orthodontic practices capture, schedule, and convert more new patients.

We’re a profitable, fast-growing SaaS company operating at the intersection of AI, voice technology, and healthcare growth.

We’re building real products that customers rely on every day — and we’re building them fast.

We are building the plane while flying it. If that excites you, keep reading.

Mission, Vision, Core Values

Mission

Deliver the world’s best AI sales and marketing companion for orthodontic practices.

Vision

Deliver the world’s easiest solution for closing more deals, faster.

Core Values

• Do More With Less — Resourcefulness beats resources.
• Obsess Over Our Customers’ Success — Their wins are our wins.
• Be Relentless — We don’t quit when it’s hard.
• Simplify the Complex — Clarity scales. Complexity kills.
• Strong Action Bias — We get stuff done.
• Have Fun & Value Every Day — We’re serious about work, not about ourselves.

Job Summary

We’re hiring a Customer Support Manager who wants more than answering tickets.

This role sits at the center of customer experience, product feedback, and technical problem-solving.

You’ll help orthodontic practices navigate complex, industry-specific workflows powered by AI, telephony, and automation.

You will not always have a script.

You will not always have a playbook.

You will be expected to figure things out anyway.

If you enjoy autonomy, ownership, and solving puzzles in real time, you’ll love this role.

If you want rigid structure and minimal accountability, you won’t.

Why This Role Is Different

Most customer support roles:

• Follow scripts
• Escalate problems
• Have limited product visibility
• Offer slow career paths

This role:

• Works directly with cutting-edge AI products
• Solves operational and technical problems
• Partners with Product & Engineering
• Helps shape processes as we scale
• Is highly customer-facing and visible
• Operates with autonomy and trust

You’re not a cog in the wheel. You’re part of the engine.

Responsibilities

• Deliver exceptional support via chat, email, and phone
• Troubleshoot SaaS, telephony, and workflow issues
• Translate technical concepts into simple language
• Own customer challenges end-to-end
• Collaborate with Product & Engineering on escalations
• Identify product gaps and workflow improvements
• Document solutions and build internal knowledge resources
• Support onboarding and customer education
• Maintain professionalism in fast-moving situations

What Success Looks Like

• Customers trust you
• Issues get resolved quickly
• You reduce repeat problems
• You improve systems and processes
• You operate independently
• You make the company better — not just busier

Experience & Traits We’re Looking For

Must-Haves

• Strong written and verbal communication
• High ownership mentality
• Comfort with ambiguity
• Technical curiosity
• Fast learner
• Organized and detail-oriented
• Professional under pressure

Big Pluses

• SaaS support experience
• Healthcare or dental industry exposure
• CRM / telephony / AI tool familiarity
• Startup experience
• Experience supporting complex workflows

Unique Benefits of the Role

• Rapid career advancement potential
• Exposure to emerging AI technologies
• Crucial, high-impact seat in the company
• Leadership under an experienced Director of Customer Success
• Fast-growth SaaS environment
• Public, customer-facing visibility
• Profitable, durable startup (not dependent on outside funding)
• A team that listens — and acts on feedback

Accountability & Expectations

We invest heavily in our team — and we expect performance in return.

• We hold people accountable
• We measure outcomes
• We expect ownership

If you want to coast, this isn’t the role.

If you want to grow fast and be pushed, you’ll thrive.

Who This Is Perfect For

Someone who:

• Is hungry to create great customer experiences
• Likes small, elite teams
• Enjoys figuring things out
• Wants exposure to cutting-edge technology
• Wants their work to matter
• Wants to win

For the right person, this is a dream job.

For most, it won’t be a fit.

Closing

This role requires autonomy, creativity, professionalism, and grit.

If you want:

• Real responsibility
• Real growth
• Real impact

You’ll be hard-pressed to find a better opportunity.

Apply if you’re ready to help build something meaningful — while delivering world-class experiences to customers every day.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• What makes you a rockstar for this role?
• What is most important for YOU to receive from LeadSigma in this role?

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Kansas City, MO 64116