Customer Support & Order Processing Executive

Job Title: Customer Support & Order Processing Executive

Location: [Karachi / Onsite]

Job Type: Full-time

We are looking for a dedicated individual to manage customer support and order processing for our e-commerce business. You will be responsible for handling customer queries and ensuring smooth dispatch of orders.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat.

Resolve customer complaints in a professional and timely manner.

Process incoming orders and coordinate with the dispatch/logistics team.

Track shipments and update customers regarding their orders.

Maintain accurate records of orders, returns, and customer interactions.

Assist in improving the overall customer experience.

Requirements:

Previous experience in customer service or e-commerce support is preferred.

Strong communication skills (English & [local language, if needed]).

Ability to multitask and manage time effectively.

Basic computer skills (MS Office, Excel, and order management systems).

Problem-solving attitude with attention to detail.

What We Offer:

Competitive salary

Growth opportunities within the company

Supportive and collaborative team environment

Interested candidates can share their resume at: hr@tenfoldsmedia.com

Job Type: Full-time

Work Location: In person