Customer Support Representative

We are looking for a Customer Support Representative with strong English communication skills and a passion for helping others. In this role, you will be the first point of contact for our customers — ensuring their questions are answered, issues are resolved, and they receive an exceptional experience every time.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about company products and services.
• Resolve customer complaints effectively and follow up to ensure satisfaction.
• Maintain detailed records of all interactions using internal systems.
• Collaborate with internal teams to improve customer experience and service quality.
• Identify opportunities to enhance support processes.

Requirements:

• Bachelor’s degree (Completed).
• 1–2 years of experience in a customer service or support role.
• Excellent English communication skills — both verbal and written.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Proficiency with computers and familiarity with CRM tools is a plus.

What We Offer:

• Competitive salary package.
• Growth and learning opportunities within the company.
• Friendly and collaborative work environment.
• Performance-based incentives.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person