Customer Support Representative

Overview

We are seeking a Customer Support Representative to assist customers with inquiries, troubleshoot issues, and provide outstanding service. You will handle customer interactions via phone, email, and chat while maintaining a high level of professionalism. Strong communication skills and experience with CRM tools like Salesforce or Zendesk are required. The role involves resolving customer concerns efficiently and contributing to service improvements. Join us to enhance customer satisfaction and support our growing client base.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Troubleshoot issues and provide timely resolutions.
• Resolve customer concerns efficiently and contribute to service improvements.
• Utilize CRM tools (e.g., Salesforce or Zendesk) to manage customer interactions and track issues.

Qualifications

• Strong communication skills.
• Experience with CRM tools like Salesforce or Zendesk.
• Ability to resolve customer concerns efficiently and professionally.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting