Customer Support Representative

Job Description

• Responding to customer inquiries via phone or email in a professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Experience:

• Relevant experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of customer inquiries.
• Excellent communication skills both written and verbal.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.

Education:

• High school diploma or equivalent. Additional education is a plus.

Additional Details:

• GITMIT Co-Working Space, Gulberg 3.
• 9 hours a day work time with 6 days a week Onsite
• Evening/Night Shifts

Job Types: Full-time, Fresher

Pay: Rs90,000.00 - Rs100,000.00 per month

Application Question(s):

• We are hiring for an immediate joining role. Would you be able to join us at the earliest?
• Our role requires working onsite during evening and night shifts. Would you be comfortable with this schedule?

Language:

• English Fluently (Required)

Work Location: In person