Customer Support Representative

Job Description

Blue Ink Tech is looking for an enthusiastic Technical Customer Support Representative to help our customers and grow our company. You will play a key role in identifying issues with our products, services or customer experience. By collecting customer feedback you will help with the development of solutions to enrich the customer experience and advance the company.

Tech Support Representative responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer concerns
• Knowing our products inside and out so that you can answer questions
• Processing forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer success process
• Ensure customer satisfaction and provide professional customer support

Tech Support Representative top skills:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person