Customer Support Representative

Job Description:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will be responsible for handling customer queries through chat support and managing inbound/outbound calls for domestic campaigns.

Key Responsibilities:

• Provide timely and accurate responses to customers via chat support
• Handle inbound and outbound calls professionally
• Assist customers with inquiries, complaints, and service requests
• Maintain proper records of customer interactions
• Ensure high customer satisfaction and service quality
• Coordinate with internal teams when required

Required Skills:

• Strong communication skills (Urdu & basic English)
• Experience in chat support and call handling (preferred)
• Ability to manage domestic calling campaigns
• Good typing speed for chat support
• Problem-solving and active listening skills
• Basic computer knowledge (CRM, MS Office, etc.)

Preferred Qualifications:

• Previous experience in customer support or call center
• Ability to work in shifts (if required)

What We Offer:

• Competitive salary
• Growth opportunities
• Friendly work environment

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person