Customer Support Representative

Title: Customer Support Representative

Job Description:
LINKITSOFT is seeking a skilled Customer Support Representative/Specialist to join our team. The ideal candidate will have strong English communication skills and the ability to interact with customers in a goal-oriented manner. In this role, you will be at the front line of our customer experience, handling a variety of customer inquiries—including calls, emails, and messages—while ensuring exceptional support and customer satisfaction.

Responsibilities:

• Product-focused training will be provided to support your role.
• Respond to customer inquiries, resolve issues, and provide assistance promptly and professionally across multiple communication channels (phone, email, chat).
• Work collaboratively with team members and other departments to efficiently address and resolve customer concerns.
• Collect customer feedback and insights to help improve services and provide valuable input to the development team.
• Identify and resolve customer issues related to orders, payments, or deliveries.

Requirements:

• Minimum of 1 year of experience as a Customer Support Representative.
• Strong proficiency in spoken English.
• Reliable, responsible, and able to work effectively as part of a team.
• Excellent verbal and written communication skills.
• Market-competitive salary offered.

Note:
Only shortlisted candidates will be contacted.
Avoid sharing irrelevant CVs.

Job Details:
Company: LINKITSOFT
Type: Full-Time Job / Contract Basis / Night-Shift
Location: Karachi, Sindh, Pakistan

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person