Customer Support Representative (CSR)

Location: 32-KM Main Multan Road, Lahore
Job Type: Full-Time (Onsite)

Customer Support Representative (CSR)

Job Summary:
Vidi EV is seeking a professional and customer-oriented Customer Support Representative (CSR) to join our team. We are looking for an individual with strong English communication skills, a polished and presentable personality, and the ability to manage customer interactions efficiently while maintaining a high standard of service.

Key Responsibilities:

• Respond to customer queries through calls, emails, and face-to-face interactions
• Provide clear and accurate information about company products, services, and procedures
• Address and resolve customer concerns promptly and professionally
• Ensure an exceptional customer experience at every stage of interaction
• Conduct follow-ups to confirm customer satisfaction and issue resolution
• Maintain accurate records of customer communication and feedback
• Collaborate with internal teams to resolve customer issues effectively
• Provide support to sales and service departments when needed

Requirements:

• Bachelor’s degree (preferred)
• 1–3 years of experience in customer support or a related role
• Excellent verbal and written English communication skills
• Confident, professional, and presentable personality
• Strong interpersonal and problem-solving abilities
• Proficiency in MS Office and general computer applications
• Ability to work efficiently in a dynamic and fast-paced environment

What We Offer:

• Market-competitive salary package
• Professional and supportive workplace environment
• Career advancement opportunities
• Hands-on learning and development exposure in the EV industry

Work Location: In person