Customer Support Representative (Technical )

Job Title: Customer Support Representative (Technical)

Company: 99technologies Pvt Ltd.

Location: Bahria Town, Islamabad (Near GT Road)

Date Posted: 20 August 2025

Job Description:

99 Technologies is hiring a Customer Support Representative (Technical) to manage customer queries and provide after-sales support for our computer sales business. The role requires solid knowledge of computer hardware and IT products, with the ability to assist customers in troubleshooting, warranty claims, and after-sales services. We are seeking someone who is customer-focused, tech-savvy, and efficient in multitasking.

Key Responsibilities:

Provide after-sales support for computer systems, components, and accessories.

Address customer inquiries via phone, email, and chat in a professional manner.

Troubleshoot hardware/software issues and guide customers towards solutions.

Coordinate warranty, service, and repair cases as required.

Share product knowledge and assist customers in choosing suitable solutions.

Maintain accurate customer records, service logs, and issue tracking.

Ensure high levels of customer satisfaction by handling complaints empathetically.

Essential Skills:

Excellent communication and interpersonal skills.

Strong knowledge of computer hardware (laptops, desktops, components, peripherals).

Problem-solving ability for both technical and customer-related issues.

Familiarity with CRM systems and service management tools.

Ability to adapt quickly and handle multiple cases efficiently.

Strong time management and attention to detail.

Experience:

Minimum 2 years of experience in Customer/Technical Support (preferably in IT or computer hardware industry).

Job Type: Full-time, On-site

Shift Timing: Night shift (7:00 PM – 4:00 AM)

Work Location: In person

Job Type: Full-time

Experience:

• Technical Support : 2 years (Preferred)

Work Location: In person

Job Type: Full-time

Work Location: In person