Customer Support Specialist

We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.
• Provide accurate product/service information and guide customers through solutions.
• Resolve customer complaints effectively, escalating issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal teams (sales, operations, technical support) to meet customer needs.
• Monitor customer feedback and suggest improvements for service and processes.
• Adhere to company policies, procedures, and service standards.

Qualifications & Skills:

• Bachelor’s degree (preferred) or equivalent work experience.
• Proven experience in customer service or client-facing roles.
• Strong verbal and written communication skills.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Proficiency in CRM systems, MS Office, or customer support software.
• A positive attitude with a customer-first mindset.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• CS: 2 years (Required)

Work Location: In person