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Customer Support Specialist
Roles and Responsibilities
- Provide exceptional customer support to international clients through email, chat, and ticketing systems.
- Handle a high volume of customer inquiries and resolve issues in a timely manner.
- Collaborate with internal teams to escape complex issues and ensure seamless resolution.
- Maintain accurate records of customer interactions using Freshdesk software.
- Stay up-to-date with product knowledge and industry trends to provide expert advice.
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