Customer Support Specialist

JOB SUMMARY:

This position performs a number of administrative support and customer service tasks to ensure efficient operation of the office environment. Specific duties and responsibilities may include but not limited to:

JOB RESPONSIBILITIES:

· Answering phone calls, transferring callers as appropriate

· Greeting customers, vendors and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel

· Monitoring and ordering inventory and supplies for the office

· Manage incoming and outgoing correspondence including emails, faxes, mail and packages

· Filing and organizing records, invoices and other important documentation

· Applying customer payments to accounts accurately

· Researches and resolves customer billing questions

· Processes credit card payments

· Maintains customer accounts and records

· Prepares daily bank deposits

· Receiving and dispatching customer orders/coordinates with bulk fuel drivers

· Submitting work orders and scheduling repairs for service department

• Provides accurate and timely information to customers
• Provides timely feedback to the company regarding customer concerns
• Partners with the office team to meet and exceed customer service expectations
• Serves as an administrative assistant to employees in the office
• Other duties as assigned

REQUIREMENT:

· Excellent customer service and phone etiquette

· Strong organizational skills and excellent follow-through

· Strong attention to detail and time management skills

· Timeliness and promptness with attendance, assignments and correspondence

· Show initiative to continue learning and develop skills

· Ability to assist all departments with administrative duties as needed

· Uphold Dooley’s Petroleum Inc.’s policies and procedures to meet company standards

QUALIFICATIONS:

· Administrative Assistant or Receptionist in a busy industry and office environment

· 2 or more years of customer service experience required

· Proficiency with Microsoft office applications is expected

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person