Customer Support Specialist – Germany (based in Turkey)

You want more than just a job? Then you’ve come to the right place! At GoStudent, you shape the education of students and the adults of tomorrow! We are now looking for a dedicated Customer Service Specialist to support our physical learning centres in Germany.

Place of work

Istanbul (hybrid) or Turkey (remote)

Your role on our mission:

The perfect combination – you manage sales & customer support – from the first conversation to long-term care:

• Advise & convince – You consult parents and students, recommend the right learning solutions and arrange appointments with our tutoring centres in Germany.
• Handle calls – You manage inbound calls from new and existing customers and perform outbound calls when required.
• Turn interest into action – You inform families about our offers and encourage them to book an appointment.
• Support customers – You provide ongoing support to existing customers with their inquiries and requests.
• Administration – You perform administrative tasks related to customer records, follow-ups, and ensure smooth processes.

Your impact will be measured by:

• Conversion Rate – Turning potential new customers into appointments.
• Appointment Arrival Rate – Ensuring booked customers show up to the meetings you booked.
• Customer Care excellence – Handling inbound & outbound calls effectively while meeting team targets.

What you will bring:

• Native-level German skills – You communicate confidently with German-speaking parents and students and get them excited about our offering.
• Sales mindset & initiative – You love to convince people, set yourself ambitious goals, and actively contribute to team success.
• Communication skills – You are persuasive, empathetic, and able to build trust with families.
• Experience – Background in customer service, telesales, or call center roles is preferred (but not mandatory).
• Organizational talent – You handle multiple tasks (calls, admin, follow-ups) with attention to detail.
• Target Focus – You are motivated by KPIs and enjoy celebrating when you achieve them.

💡 Your future: This role is your springboard into the world of Sales & Customer Success – and beyond. Your success determines your next step!

Our way to develop your full potential::

• Flexible working – Based in Turkey: choose between remote or working in our Istanbul office.
• Career growth – Continue your career with clear development paths and our Spark! Growth & Development program. Access thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions.
• Work Smart, Play Hard – Join regular team and office events, celebrate successes, and enjoy a fun, supportive atmosphere.
• All-round support – Benefit from a comprehensive Employee Support Program – for you and your loved ones.

Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page “who we are”!

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀

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