Customs & Documentation Coordinator

We re looking for a Shipping and Customs Documentation Officer to manage and coordinate all documentation for international shipments, ensuring compliance with Dubai Customs, Jebel Ali Free Zone (JAFZA) regulations, and Incoterms. You ll play a key role in supporting Ritchie Bros. auction operations by collaborating with internal teams, freight partners, and customs authorities to ensure smooth, timely, and compliant shipment processes.

Key Responsibilities

• Prepare and manage shipping documentation including Commercial Invoices, Packing Lists, Bills of Lading, and Certificates of Origin ensuring accuracy, completeness, and compliance with all regulatory requirements.
• Oversee customs clearance processes by preparing import/export declarations through Dubai Trade and JAFZA systems, ensuring adherence to current customs policies and timely resolution of any clearance issues.
• Coordinate with freight forwarders, shipping lines, and carriers across sea, air, and land transport to monitor shipment progress and ensure on-time delivery.
• Apply and advise on Incoterms 2020 to ensure correct allocation of responsibilities, costs, and risks across all trade transactions.
• Support Ritchie Bros. auction operations by managing pre- and post-sale documentation, customs clearances, and ownership transfer processes for equipment moving through Jebel Ali and across UAE borders.
• Collaborate with internal departments and external partners to provide timely updates, respond to inquiries, and ensure seamless coordination throughout the shipping cycle.
• Contribute to process improvement by identifying opportunities to streamline documentation and compliance procedures while maintaining accuracy and efficiency.
• Perform other duties as assigned.