CX-Driven Customer Service Training Specialist

A leading training solutions provider is seeking a highly skilled Customer Service Training Specialist to design and implement customer service training programs. This role focuses on enhancing the skills and capabilities of customer-facing teams, ensuring alignment with organizational goals. The ideal candidate will have a strong background in training development, experience in coaching and facilitation, and a passion for service excellence. The position involves regular assessments and continuous improvement of training initiatives to meet evolving customer expectations.