Daraz-Operations Excellence Manager-Logistics

Job Responsibilities: • Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs. • Establish and manage a robust performance governance framework (WBRs, MBRs, daily reviews) to track and improve performance. • Conduct deep-dive analysis on performance deviations, identify root causes, and ensure timely closure of action plans with operations teams. • Partner closely with venture operations teams to drive accountability and ensure corrective actions are executed on ground. • Develop and refine KPI definitions, targets, and performance benchmarks aligned with business goals. • Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve performance bottlenecks. • Lead data-driven performance analysis to identify trends, gaps, and improvement opportunities. • Build and maintain performance dashboards and reporting frameworks for real-time visibility. • Translate data insights into clear, actionable recommendations for leadership and operations teams. • Support strategic decision-making through scenario analysis and performance forecasting. • Identify performance gaps and lead process improvement initiatives using Lean, Six Sigma, and Kaizen methodologies. • Conduct value stream mapping (VSM) to optimize end-to-end logistics workflows. • Drive standardization of processes to ensure consistency and scalability across operations. • Ensure improvements are sustainable and embedded into daily operations. • Identify opportunities to automate performance tracking, reporting, and operational workflows. • Collaborate with BI and Product teams to develop scalable tools and dashboards. • Reduce manual dependencies by implementing data-driven and system-led solutions. • Ensure adherence to SOPs, operational standards, and compliance requirements. • Conduct process audits and RCA (Root Cause Analysis) for recurring performance issues. • Implement corrective and preventive actions to drive continuous performance improvement. • Act as a bridge between central Ops Excellence and local operations teams to drive performance alignment. • Work closely with Commercial, Customer Experience, and Product teams to improve end-to-end service delivery. • Present performance insights and recommendations to senior leadership. • Drive a performance-driven culture across operations teams. • Train and coach teams on performance management, data interpretation, and problem-solving frameworks. • Build internal capability in continuous improvement and operational excellence practices. • Lead and mentor a team of Operations Excellence associates and analysts. • Set clear goals, monitor performance, and support team development and growth. • Identify and drive initiatives to optimize logistics cost per order without compromising performance. • Ensure cost improvements are aligned with service level and customer experience goals.

Qualifications • Bachelor’s or Master’s degree in Engineering, Supply Chain, Operations, Business Administration, or a related field from a reputable institution. • Certifications in Lean / Six Sigma (Green Belt or above preferred). • Additional exposure to data analytics, performance management frameworks, or operations strategy is highly advantageous. Experience • 5–8 years of relevant experience in logistics, supply chain, or e-commerce operations, with a strong focus on performance management and operational KPIs. • Proven track record of driving measurable improvements in key metrics such as service level (SR), lead times (TTS/FA), productivity, or cost efficiency. • Hands-on experience in performance governance (WBR/MBR), KPI tracking, and cross-functional execution. • Demonstrated ability to translate data insights into actionable interventions and drive implementation with operations teams. • Experience in fast-paced, high-volume environments (e-commerce/logistics preferred) with exposure to on-ground operational challenges. • Prior experience in continuous improvement, process optimization, or automation initiatives is a plus, but should be linked to business impact and performance outcomes. Skills & Competencies Performance & Business Acumen • Strong understanding of key logistics KPIs (SR, TTS, G2N, productivity, cost). • Ability to drive end-to-end performance through target setting, tracking, and execution. Analytical & Problem Solving • Strong data analysis skills with proficiency in Excel; experience with Power BI/Tableau is a plus. • Ability to translate data into actionable insights and perform structured root cause analysis. Execution & Governance • Experience in running performance cadences (WBR/MBR) and ensuring closure of action plans. • Strong ownership with a focus on driving on-ground impact, not just analysis. Process Excellence • Working knowledge of Lean, Six Sigma, and process improvement tools, with a focus on business impact. Stakeholder Management & Communication • Ability to influence cross-functional teams and communicate insights effectively to leadership. Leadership • Strong ownership, accountability, and ability to lead teams in a fast-paced environment.