Dental Office Front Desk Agent

Job Overview

We are seeking a dynamic and detail-oriented Dental Office Front Desk Agent to join our vibrant dental practice team. In this pivotal role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing essential administrative functions. Your energy and organizational skills will help streamline daily operations, facilitate patient care, and uphold the highest standards of confidentiality and professionalism. This paid position offers an exciting opportunity to contribute to a thriving healthcare setting while developing your expertise in medical administrative support and dental office management.

Responsibilities

• Greet patients warmly, verify their appointments, and manage check-in/check-out procedures efficiently.
• Schedule appointments using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal patient flow.
• Verify insurance coverage, perform insurance eligibility checks, and process claims accurately using systems like Epic, Meditech, or Athenahealth.
• Handle multi-line phone systems with professionalism, providing clear information and directing calls appropriately.
• Manage patient records with precision, including filing, updating electronic health records (EHR) systems, and reviewing documentation for accuracy.
• Assist with billing processes by performing medical collection tasks, coding procedures with CPT and ICD-10 codes, and ensuring compliance with HIPAA regulations.
• Support clinical staff by coordinating patient intake, medical documentation review, and maintaining confidentiality of sensitive health information.

Qualifications

• Proven experience in a dental or medical front desk role with strong knowledge of dental terminology and clinical confidentiality policies.
• Familiarity with EHR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms; experience with Epic or Meditech is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel) along with excellent typing skills (including 10 key typing).
• Knowledge of health insurance processes including verification, Medicare procedures, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing practices.
• Exceptional customer service skills combined with phone etiquette and effective communication abilities in a fast-paced environment.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Previous clinic or healthcare office experience is preferred; familiarity with multi-line phone systems and electronic health record management is essential.
• Strong organizational skills with attention to detail in documentation review and office management tasks.

Join us to be part of a dedicated team that values professionalism, compassion, and excellence in patient care!

Pay: From $18.00 per hour

Work Location: In person