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Department Manager - Delivery Solutions
- Manage and organize the delivery to be made to customers/client in right quantity and specification
- Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
- Responsible for smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team when required
- To verify daily fuel costing and transactions and to further ensure the proper documentations
- To handle and coordinate customer complaints regarding delivery issues
- Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way
- To coordinate with head office team regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses etc.
- Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.
- Communication with Buyers and Logistics to provide buyers with information on customers, competitors, suppliers, and to solve specific issues and to provide Logistics with feedback about delivery, quality, etc.
- Perform competitors’ promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department
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