Department Manager - Fresh Dairy, Bakery & Frozen

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

The Department Manager for Fresh Dairy, Bakery & Frozen is a critical role within our organisation, responsible for overseeing and optimising the performance of these key departments. This position demands a high level of professionalism, attention to detail, and leadership skills.

• Collaborate closely with the Floor Manager to implement and maintain stringent stock control measures, ensuring optimal inventory levels are consistently maintained across all product categories.
• Provide authoritative leadership to the team of Store Associates, directing them in the execution of mass merchandising strategies, shelf management protocols, stock control procedures, and departmental cleanliness standards.
• Contribute significantly to the achievement of departmental sales targets through strategic planning and effective implementation of sales initiatives.
• Oversee the meticulous preparation and mechanisation of the department prior to store opening, ensuring all areas are fully operational and presentable.
• Assume full responsibility for the precise presentation of products in accordance with established planograms, maintaining a visually appealing and organised department.
• Strictly adhere to and enforce all Standard Operating Procedures (SOPs) to maintain operational excellence and consistency.
• Uphold and exemplify the highest standards of professional attire and conduct at all times.
• Implement and manage a robust system for tracking product expiries, both during and after stock deliveries, in close coordination with store associates.
• Execute comprehensive stock and shelf management strategies to optimise product availability and presentation.
• Ensure the delivery of exemplary customer service, setting and maintaining high standards for all team members.
• Maintain an unwavering commitment to 100% cleanliness across all departmental areas and shelves.
• Develop and implement strategies to achieve a 10% annual growth in new customer acquisition.
• Guarantee 100% product shelf visibility within the department at all times.
• Implement effective measures to reduce shrinkage to the predetermined target level.
• Conduct regular, in-depth training sessions for all team members, addressing individual strengths and weaknesses to ensure consistent adherence to operational standards.
  
  

Bachelors or Intermediate with 6-8 years of experience.