Position

The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior’s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.

Job responsibilities

Key Responsibilities

Business Leadership & Commercial Performance

• Support the Boutique Manager in achieving and exceeding boutique sales targets.
• Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
• Lead daily business follow ups and sales briefings with the team.
• Identify opportunities to maximize boutique performance.
• Support cross category collaboration to optimize business results.

Client Experience & Client Development

• Ensure an exceptional luxury client experience aligned with Dior standards.
• Develop relationships with high value clients and VIPs.
• Encourage client appointments, private presentations, and client outreach.
• Support the team in building and maintaining strong client portfolios.
• Monitor consistency of service across the boutique.

Team Leadership & People Development

• Support the Boutique Manager in leading and motivating the team.
• Provide coaching on sales techniques and product knowledge.
• Ensure clear communication of targets and expectations.
• Support recruitment, onboarding, and team development.
• Participate in performance reviews and development plans.

Boutique Operations & Compliance

• Ensure smooth daily boutique operations.
• Oversee opening and closing procedures.
• Monitor stock management and inventory accuracy.
• Ensure compliance with company policies and procedures.
• Maintain visual merchandising and boutique presentation standards.

Leadership Support

• Act as main support to the Boutique Manager.
• Take responsibility for the boutique in the absence of the Boutique Manager.
• Coordinate with regional teams including HR, Retail Operations, and Merchandising.
• Ensure clear communication across the boutique team.

Profile

Experience

• 5 to 7 years experience in luxury retail.
• Previous supervisory or management experience.
• Proven track record in driving sales performance.

Soft Skills

• Leadership and team influence
• Client centric mindset
• Strong interpersonal communication
• Problem solving and decision making
• Ability to work under pressure
• Adaptability and resilience
• High level of professionalism
• Accountability and ownership
• Team motivation and engagement
• Conflict management

Hard Skills

• Luxury retail sales management
• Clienteling and CRM management
• Retail KPI monitoring and analysis
• Sales performance tracking
• Boutique operations management
• Inventory and stock control
• Cash handling and reporting
• Visual merchandising standards
• Team coaching and training
• Client portfolio management
• Microsoft Office and reporting tools