Desktop Support Engineer - L1- (with sales background)

Job Title: Level 1 Desktop Support Engineer (with Sales Background)
Location: UAE
Job Type: Full-Time

Job Summary:

We are looking for a proactive and customer-oriented Level 1 Desktop Support Engineer with a strong technical foundation and a background in sales or customer engagement. The ideal candidate will provide first-level IT support to end-users while identifying opportunities to enhance customer satisfaction, promote IT solutions, and support business growth through their sales acumen.

Key Responsibilities:Technical Support:

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems.
• Install, configure, and maintain operating systems, applications, and user accounts.
• Respond promptly to support tickets, calls, and emails in a professional manner.
• Escalate unresolved technical issues to Level 2/3 support teams when necessary.
• Maintain accurate documentation of issues, troubleshooting steps, and resolutions.

Sales & Customer Engagement:

• Understand client requirements and recommend suitable IT products or services.
• Collaborate with the sales team to provide technical pre-sales support and product demonstrations.
• Identify potential upselling or cross-selling opportunities during support interactions.
• Build and maintain positive client relationships to ensure customer satisfaction and retention.
• Work closely with the sales and account management teams to support business development initiatives.

Qualifications:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in desktop support, IT helpdesk, or similar technical roles.
• Prior sales or customer-facing experience is highly desirable.
• Strong working knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage priorities in a fast-paced environment.

Preferred Skills:

• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).
• Basic understanding of IT products, licensing, and networking.
• Experience using remote support tools.
• Sales certifications or training will be an added advantage.

What We Offer:

• Competitive salary and benefits package.
• Clear career growth opportunities across technical and sales career tracks.
• A supportive and collaborative team environment.
• Training and certification assistance to enhance professional development.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

• Do you have valid UAE driving license?
• Do you have own car?

Experience:

• IT Sales & Technical: 1 year (Required)