Digital Assistant Product Manager

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:

Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities.

With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations.

In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.

Duties & Responsibilities:

1. Product Ownership & Governance

• Own and manage the backlog of digital channel products and features.
• Translate business needs into detailed business requirements and product documentation.
• Prepare required product approval documents, risk assessments, compliance documents, and internal approval packages.
• Ensure all digital products and services comply with applicable regulatory and scheme requirements.
• Prepare and manage official regulatory correspondence and required documentation.
• Maintain and continuously update all product-related forms, processes, and procedures.
• Track product performance and contribute to achieving digital KPIs across channels.
• Prepare and monitor product-related investment cases, cost tracking, and profitability follow-up.

2. Stakeholder Management

• Act as the focal point between business, technical teams, operations, compliance, risk, and other stakeholders.
• Ensure alignment between business requirements and technical implementation.
• Support commercial readiness and contribute to go-to-market activities when needed.

3. UAT & Quality Assurance

• Define UAT scope and ensure all prerequisites are in place according to the test plan.
• Design and review test scenarios covering all functional and business requirements.
• Coordinate and manage UAT cycles across related digital projects.
• Ensure adherence to quality standards and testing procedures.
• Act as final business verification prior to production release.
• Prepare formal UAT completion reports and provide sign-off based on defined acceptance criteria.
• Ensure production stability post-release and proper documentation closure.

4. Customer Support & Operational Oversight

• Take ownership of digital channel customer issues and follow through to resolution.
• Serve as a communication bridge between internal teams and support channels.
• Monitor ticketing systems and ensure timely resolution and proper updates.
• Monitor application ratings and reviews, address feedback, and maintain a strong digital presence.
• Prepare periodic reports highlighting recurring issues, trends, and improvement opportunities.

5. Continuous Improvement & Analytics

• Leverage insights from UAT, support cases, and customer feedback to propose enhancements and fixes.
• Identify potential risks and issues proactively.
• Analyze workflows and operational processes and recommend optimizations.
• Track customer satisfaction indicators and suggest service improvements.
• Develop and maintain analytical reports to support product decisions and future enhancements.
• Coordinate and distribute tasks within the team to ensure smooth execution and timely delivery.

Qualifications:

Professional Background

• 3-6 years of experience in digital banking, fintech, or product management.
• Hands-on experience managing digital channels (Mobile, Internet Banking, Digital Assistants, etc.).
• Strong understanding of banking regulatory and compliance environment (preferably in Egypt).

Product & Technical Knowledge

• Solid experience in backlog management and requirement writing (BRD / User Stories).
• Familiarity with Agile methodology and UAT lifecycle management.

Analytical & Business Skills

• Ability to analyze product performance, customer feedback, and operational data.
• Experience preparing business cases, cost tracking, or ROI follow-up is a plus.
• Strong problem-solving and decision-making skills based on data.