Digital Banking (Retail) Service and Product Designer

QUALIFICATIONS:

At least a bachelor’s degree from the faculty of Business, Economics or Engineering of a reputable university,

Having minimum 5 years experience in banking sector and willing to pursue a banking career as well,

Minimum 5 years for the title of Manager; Minimum 2 years of experience in the related field for the title of Assistant Manager,

Excellent command of English,

Experienced in business development in digital channels, especially mobile,

Proven experience as a digital service designer, particularly in the mobile customer journey design of financial products such as consumer finance, cards, investment products etc.,

Proficiency in digital customer journey design and demonstrating expertise in user centered design principles and methodologies such as design thinking and double diamond design framework,

Knowledge of visual design and wireframing tools ( Figma etc) ,

Highly job follow-up and results oriented,

Ability to work and manage multiple projects simultaneously,

Strong communicator, talented in establishing with stakeholders and compatible with teamwork,

Has experience in Agile frameworks.

JOB DESCRIPTION:

Managing the development of internet and mobile channels for individual customers,

Working in coordination with internal units and technology teams, subsidiaries and third parties,

Strongly collaborate with product managers, developers and other stakeholders to ensure designs are feasible and aligned with business goals,

Creation of scopes in the development processes of new products, functions and services, determination of business processes and screen flow and designs,

Design end to end digital customer journeys and back office flows,

Making user acceptance tests of new functions and services developed,

Responsible for the continuous improvement of the user experience of digital channels,

Bringing alternative channel/technology usage suggestions in addition to the existing service channels and ensuring their implementation,

Following and researching developing trends and technological innovations, monitoring and increasing user experiences,

Conduct user and market research to understand the trends and needs/behaviors of target users, stay up-to-date with industry trends.

If you are passionate about user experience and have a strong background in digital financial services, we would love to hear you.