Digital Customer Experience Consultant

RMG is Hiring a Digital Customer Experience Consultant.

Experience: 10–15 years

Role Summary:

Lead organization-wide digital CX strategies, improve digital channels, and elevate user experiences across platforms.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Business, Marketing, Digital Transformation, or related field
• Extensive experience in designing digital customer journeys & omnichannel service models
• Strong knowledge of UX/UI principles and digital product behavior
• Expertise in digital analytics tools (e.g., Google Analytics, Hotjar, CX platforms)
• Ability to lead CX transformations and manage cross-functional teams
• Experience with service design, customer insights, and digital touchpoint optimization
• Strong communication, presentation, and stakeholder management skills