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Contour Software

Digital Education Assistant

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:

Jonas Club

, a division of Jonas Software, an operating group of Constellation Software Inc , has helped over 2,300 clubs around the world Client the right mix of software solutions to optimize the management of their unique businesses. We have achieved this by providing, and customizing, a fully integrated suite of applications designed to manage business areas such as Accounting & Membership, Food & Beverage, Retail Sales, Spas, Gyms, Fitness Centers & Classes, Payroll, Employee Management & HR, Hotels, Marinas & more.

The Position:

This role directly supports the company’s goals by ensuring that customers and internal teams can effectively learn and adopt Jonas Club products through a stable, well managed LMS. By keeping training content accurate, up to date, accessible, and aligned with product releases, the role helps drive product adoption, reduce support friction, and improve customer experience.

Key Responsibilities:

LMS Administration

Manage day-to-day operations of the LMS (Articulate Reach 360)

Update and maintain existing courses to reflect product improvements and new features

As proficiency grows, create the quarterly What’s New courses based on release notes

Prepare courses for publication by linking references, uploading course PDFs and completing final QA steps

Flag content gaps, technical issues, or inconsistencies for review by the Sr. Digital Education Specialist before publishing

Monitor and troubleshoot technical issues and coordinate with the platform provider when needed

Ensure content is accessible, organized, and consistently branded by adding alt text, video captions, and integrating AI-generated audio narration for accessibility and engagement

Develop AI-assisted quizzes aligned with learning objectives and product accuracy

Reporting & Insights

Provide timely updates on course status, user issues, and LMS performance to the Sr. Digital Education Specialist to support planning and decision-making

Generate and distribute regular learning performance reports for leaders and stakeholders

Maintain the Users Excel file to support internal teams with client registration verification

User Support & Engagement

Manage user accounts across clients and internal staff, including onboarding, updates, and troubleshooting

Future: Support manual setup for client team-based training assignments

Required Skills & Qualifications:

2+ years of experience in LMS administration or a similar training technology role

Proficiency in one or more LMS platforms (Articulate, Docebo, Cornerstone, etc.) and instructional design or course authoring tools (e.g., Rise 360, Storyline)

Strong understanding of SCORM/xAPI and e-learning course standards

Proficient with Excel and LMS-related data tracking

Excellent attention to detail, organization, and follow-through

Strong written and verbal communication skills

Able to execute course publishing workflows (uploads, links, QA)

Familiarity with accessibility standards (alt text, structure content, captions, colour contrast, etc.)

Nice to Have:

Familiarity with customer education programs or client onboarding

Background in L&D or technical support

Success Profile & Behaviours (Lominger Competencies)

The ideal candidate will demonstrate strength in the following Lominger leadership competencies:

Learning Agility – Quickly grasps new tools, systems, and content needs; applies learning to improve outcomes.

Customer Focus – Anticipates learner needs and removes friction from the learning journey.

Priority Setting – Manages multiple tasks and stakeholders, using time effectively and focusing on what matters most.

Action-Oriented – Takes initiative and follows through independently.

Problem Solving – Applies sound judgment and logical reasoning to diagnose issues and recommend improvements.

Interpersonal Savvy – Builds relationships across departments with empathy, professionalism, and clear communication.

Process Management – Defines, builds, and refines repeatable processes that improve user experience and team efficiency.

Drive for Results – Holds self accountable for timely, high-quality outcomes and ongoing optimization.

What Success Looks Like

LMS is stable, user-friendly, and widely adopted

Learners are actively engaged with clear paths to completion

Managers and stakeholders have the data they need to support their teams

Training content is well organized, and publishing workflows are completed consistently and accurately

Courses are consistently updated to reflect new features, improvements, and release-driven product changes

Quarterly What’s New courses are produced accurately and on schedule

Content meets accessibility standards, including alt text and AI-generated narration

AI-assisted quizzes are accurate, aligned with product knowledge, and maintained across all courses

Work Schedule & Availability

Training Schedule:
9:00 AM – 4:00 PM EST (6:00 PM – 2:00 AM PKT) for a minimum of two weeks.

Post-Training Schedule:
Once training is complete, the hours worked can be 4:00am-12:00pm EST (02:00 PM - 10:00 PM PKT) (subject to change based on business needs)
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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