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Digital Experience Business Analyst

Morristown, United States

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients-that includes all our associates as well.

As a Digital Experience Business Analyst, will leverage skills to support a team of Product Managers to deliver on Valley's digital client experience improvements. Orchestrates delivery of digital roadmap items through eliciting business requirements and creating documentation with stakeholders that allows business, operational, and technology teams to deliver change.

Responsibilities include but are not limited to:

Partner with stakeholders to understand their unique needs and develop business requirements or user stories
- Requirements Analysis, Design, Definition, and Management
Identify and elicit user needs, define scope and objectives (working to prevent scope creep), and analyze current state and future state processes. Develop and maintain user stories (including traceability)
Create Process Mapsâ€¯and/or Workflow Diagrams to clarify theâ€¯as-is and desired future state
Build strong relationships with stakeholders, build a strong understanding of business
processes, clarify business goals and objectives, improve processes and efficiency, and bridge gaps between viewpoints
Perform data analysis as part of project and solution definition/evaluation
Consult on the creation and execute User Acceptance Testing, tying business requirements to success criteria
Identify and create a logical decision-making process related to business goals and strategies

Required Skills:

Understanding of digital platforms and experiences within the financial services industry
Experience working in both iterative and traditional project development methodologies
Ability to discover and graphically map existing (current state) or desired "to-be" (future state) business processes
Liaison and consultative skills; negotiating skills within a context of conflicting interests
Ability to advise on complex matters to non-specialists
Demonstrated ability in managing internal and external client expectations
Highly developed business acumen
Ability to handle multiple assignments simultaneously
Detail oriented, analytical, and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
Strong writing, mentoring, negotiation, communication, presentation, and meeting facilitation skills; ability to utilize a combination of formal/informal authority and persuasion skill sets

Preferred Experience:

HS Diploma or GED and minimum of 3 years Business Analysis experience, preferably in a banking or technology environment
Demonstrated experience working within cross-functional teams within a formalized methodology

Required Experience: