Digital Marketing- Operational Manager

Operations Manager – Digital Marketing
Exotto is hiring an Operations Manager to lead our delivery function and manage a 20+ member digital marketing team. This role will oversee client success, project execution, and internal marketing initiatives while acting as a key partner to the CEO.

Responsibilities:

• Oversee end-to-end delivery of client projects, ensuring KPIs and retention goals are met.
• Manage client onboarding, set expectations, and resolve escalations.
• Lead and mentor a team of 20+ marketers (DMMs, TLs, Sr. DMEs, DMEs).
• Collaborate with Sales, HR, and leadership to align delivery with business goals.
• Develop and implement SOPs to streamline workflows and improve efficiency.
• Drive team training, upskilling, and adoption of AI tools and automation.
• Track KPIs and present weekly performance reports to stakeholders.

Requirements:

• 5+ years of experience in digital marketing operations and project delivery.
• Strong knowledge of inbound & outbound marketing (email, LinkedIn, SEO, paid ads).
• Proficiency with CRMs, marketing automation, and project management tools.
• Proven success in client retention and KPI-driven performance.
• Excellent leadership, communication, and problem-solving skills.
• Experience in hiring, mentoring, and resource allocation.

Apply today and be a key driver of Exotto’s growth!

Job Type: Full-time

Pay: ₹30,649.89 - ₹75,681.71 per month

Experience:

• Digital marketing: 4 years (Required)

Work Location: In person