Digital Marketing & Social Media Specialist (Customer Engagement Focus)

Key Responsibilities:

• Handle customer queries and concerns through social platforms and provide quick, effective resolutions.
• Plan and execute monthly social media calendars with timely and creative content.
• Collaborate with writers and designers to create visually appealing and engaging posts.
• Develop new ideas for campaigns, interactive content, and strategies to boost engagement and conversions.
• Schedule, manage, and monitor posts across platforms using Meta Business Suite.
• Run and optimize Meta Ads, monitor performance, and adjust strategies based on results.
• Keep detailed records of customer queries and solutions provided.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Participate in training and continuous learning to enhance digital marketing and customer engagement skills.

Qualifications:

• Bachelor’s degree in IT, BBA, Mass Communication, or a related field.
• Minimum 3 years’ experience in digital marketing, customer service, or social media management.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using WhatsApp, Facebook, Instagram, LinkedIn, and Meta Business Suite.
• Knowledge of MS Office (Excel, Word, PowerPoint).
• Strong problem-solving skills and attention to detail.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person