Digital Workplace Leader

Digital workplace leader is responsible for establishing and maintaining a digital workplace strategy and architecture for Garrett Motion that meets the company's current and anticipated future needs.
This position owns implementation of Digital workplace transformation projects as well as orchestrate delivery of all digital workplace operational IT and services to Garrett operations / offices around the globe.
Scope includes all components of Digital workplace (e.g. End Point Management (Computers, Mobile devices), Patching, SW distribution, Collaboration, Voice over IP, Office365, monitoring …) and related operations, user support and vendor management. The person leads all Digital workplace operations related teams across Garretts locations, enabling, structuring and developing the colleagues for best possible performance including development of the organisational capability (people / capacity / skill / sourcing level / culture / digital mindset).
The position is part of Garretts IT infrastructure leadership management team, and part of IT extended leadership with responsibility to drive some of IT strategic initiatives across the functions.

Key Job Responsibilities

1. Strategy and Roadmap

• Develop and maintain a strong understanding of Garretts overall future needs for technology and services in close alignment with business, legal, HR, facility management and other IT domains area covering digital workplace technology and services.
• Establish and maintain digital workplace architecture and strategy
• Establish a vision of the future digital workplace within Garrett
• Develop and maintain a strong understanding of digital workplace technologies and services that would enable Garrets future needs
• Beyond future needs, proactively identify future step changes in cost / efficiency optimisations / user experiance and satisfaction within digital workplace of Garrett
• Structure a roadmap of programs / projects to achieve this vision
• Identify the capabilities required inhouse and outsourced to implement and maintain these and establish a roadmap for these
  

2. People leadership & Organizational / Capability Development

• identification of strategic vs commodity skills within digital workplace and definition of sourcing depth of digital workplace services
• implement sourcing measures including right sourcing to build up such capabilities
• establish a culture of passion for change, digital technologies, adopting agile practices both internally as well as with other IT teams and vendors
• drive talent development within the distributed digital workplace team
• develop and coach next level management team
• manage performance of direct reports and teams on continuous basis
• responsibility to drive some of IT strategic initiatives across the functions.

3. Stakeholder Management

• regular gauging of stakeholder needs and identification of opportunities & pain points
• alignment of strategy and roadmap with need of stakeholders as well as gaining their buy in / required support
• periodic updates to stakeholders on overall service status as well as project delivery
• frequent business impact related communication in case of service disruptions
• Proactively manage stakeholder expectations and communicate progress, decision-making and prioritization
• Create business communications, share IT brisk and contingency plans with business stakeholders
• Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels

• structure projects deducted from strategic programs to achieve regular transformation of Garretts infrastructure (current projects as examples "standardization of end point management", "Update of Mobily policy", "Software distribution platform", etc)
• own and enable implementation thereof meeting outlined business case benefits and delivery withing scope / time / budget

5. Service Operations & Efficiency

• ensure solid delivery of all digital workplace services to Garrett, maximising stability for our business areas and minimizing risk of CyberSecurity exposure
• drive a mindset of service KPIs, user experience, and continuous improvement of all relevant services
• establish / maintain a strong partner & vendor management, regularly benchmarking both performance and mindset with alternatives on the market
• own management of severe incidents / large scale business disruption and high profile problem management across all digital workplace services, ensuring fast resolution, consistent communication and thorough lessons learned and rectification actions implementation
• regularly self critically review digital workplace cost position and identify cost reduction opportunities
• strong operational risk management with structured follow up on mitigation measures

Education / Qualifications

Bachelor’s degree in Information Technology

Experience

• Min 10 years of direct experience in IT and operation
• Proven mid level leadership experience with credible strong potential for higher level management
• High degree of passion, positivity, willingness for constructive conflict, strong people focus

Key Skills and Knowledge

1. Technical passion - experience in multiple IT areas
2. Strong negotiation and analytical skills with experience in discussing with vendors on solutions and root cause analysis
3. Flexible to accommodate time-zones as teams are geographically dispersed
4. Excellent interpersonal, leadership and communication skills
5. Ability to work both independently and in various team settings
6. Good interpersonal skills and driving teams across regions to ensure smooth deliver

Why Join Us?

1. Drive Digital Transformation - Be part of initiatives that reshape how we work, hire, and grow—leveraging data, automation, and innovation.
2. Explore Emerging Technologies - Work with cutting-edge tools and platforms that enhance recruitment, HR operations, and employee experience.
3. Thrive in a Fast-Paced Environment - Collaborate with agile teams that move quickly, adapt rapidly, and deliver impact.
4. Make a Real Impact - Your ideas and contributions will directly influence how we attract and retain top talent.
5. Collaborate Across Functions - Partner with business leaders, tech teams, and HR to co-create scalable solutions.
6. Grow with Us - Continuous learning, leadership exposure, and career development are part of the journey.