Director - Delivery

Overview

Job Description. We are seeking an experienced and strategic Delivery Director to lead the end-to-end delivery of cutting-edge solutions. This role is pivotal in ensuring the successful execution, deployment, and adoption of products while aligning delivery milestones with business goals and client requirements. As the Delivery Director, you will collaborate closely with engineering, product, and customer success teams to ensure seamless delivery, quality assurance, and continuous improvement across product lifecycles.

The opportunity

Inception is the UAE's national-scale enabler in AI Research and Development. Partnering with Microsofts AI SaaS, we offer domain-specific Agentic AI Orchestrator platform utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.

Responsibilities

Your key responsibilities

Product Enablement

• Leverage expertise in product delivery strategies to address complex business challenges and enhance client outcomes.
• Collaborate with research, data science, and engineering teams to ensure delivery integrates advanced technologies, predictive analytics, and automation capabilities.
• Ensure that solutions are technically robust, scalable, and adaptable to client-specific requirements and market trends.

Stakeholder Engagement & Client Delivery

• Serve as the primary delivery contact for clients, establishing trust and ensuring clear communication throughout the product lifecycle.
• Partner with customer success teams to ensure smooth onboarding, adoption, and optimization of products.
• Translate client feedback and market insights into actionable improvements, driving continuous innovation and enhancements in delivery.
• Proactively manage risks, issues, and dependencies to maintain delivery timelines and client satisfaction.

Cross-functional Collaboration

• Collaborate with product managers, designers, and engineers to align delivery goals with product development strategies and timelines.
• Work closely with compliance and regulatory teams to ensure solutions adhere to industry standards, data privacy regulations, and security requirements.
• Establish frameworks for effective collaboration across teams, promoting transparency and accountability in delivery processes.

Performance Optimization & Continuous Improvement

• Define and monitor key performance indicators (KPIs) to track delivery success, product performance, and client satisfaction.
• Implement process improvements and best practices to enhance delivery efficiency, scalability, and repeatability.
• Stay up-to-date with advancements in technologies, delivery methodologies, and tools, integrating them into delivery practices to maintain a competitive edge.

Qualifications

Skills And Attributes For Success

Technical Expertise

• Deep understanding of delivery frameworks, product management processes, and data-driven solutions.
• Familiarity with cloud platforms, APIs, and deployment frameworks.
• Ability to collaborate with data science and engineering teams to deliver technical products.

Leadership and Execution

• Strong project management skills, with experience managing complex, cross-functional delivery programs.
• Proven ability to lead and motivate teams, driving performance in fast-paced, dynamic environments.
• Exceptional organizational and problem-solving skills, with a results-driven mindset.

Client Focus and Communication

• Excellent stakeholder management skills, with the ability to build trusted client relationships and manage expectations effectively.
• Strong communication and presentation abilities, with expertise in translating technical concepts into business language.

To qualify for the role you must have

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; an MBA or advanced degree is preferred.
• 10+ years of experience in technology delivery, program management, or product delivery, with a focus on data-driven solutions.
• Proven track record of successfully delivering SaaS or enterprise products to clients.
• Experience managing budgets, timelines, and cross-functional teams in an agile development environment.
• Expertise in delivery methodologies, frameworks, and tools.

What We Look For

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Inception community.

What Working At Inception Offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.