Director, Human Resources

JOB DESCRIPTION

Director, Human Resources

Location: Sofia, Bulgaria or Cairo, Egypt

Onsite

Travel Requirements: 25%

Reports to: Head of HR

Employment Type: Full Time

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

We are seeking a seasoned HR leader to oversee the Human Resources strategy and operations across our fast-growing EMEA regions. This role is critical to building a high performing and engaged workforce while ensuring compliance with diverse local regulations.

HOW YOU’LL MAKE AN IMPACT

• Partner with business leaders across EMEA to shape and execute people strategies that enable growth and operational excellence.
• Ensure compliance with employment laws across multiple jurisdictions.

WHAT YOU’LL ACTUALLY DO

• Mentor and develop HR teams across EMEA.
• Drive automation and efficiency projects.
• Manage regional HR budgets and resources effectively.

QUALIFICATIONS

WHAT’LL SET YOU UP FOR SUCCESS

• 5+ years of experience with significant exposure to EMEA support
• Proven track record in scaling HR functions in multinational organizations.
• Strong knowledge of regional labor laws, employment practices, and HR trends.
• Experience leading through change and driving organizational transformation.
• Excellent stakeholder management, communication, and influencing skills.
• Bachelor’s degree in HR, Business, law or related field.

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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