Director of Enterprise IT

About Masdr:

Masdr provides integrated digital data and business solutions to the public and private sectors, with the aim of enhancing operational efficiency, improving customer experience, supporting decision-making through modern digital technologies and data solutions, and enhancing compliance with legislative requirements.

Job Purpose:

To lead and govern Masdr’s Enterprise IT function by ensuring enterprise application architecture alignment operational excellence and reliable IT service delivery enabling secure scalable and high performing technology operations that support business continuity regulatory compliance and Masdr’s strategic and operational objectives.

Key Responsibilities:

• Governs Masdr’s enterprise application landscape ensuring alignment with enterprise architecture principles and technology standards.
• Ensures enterprise applications comply with security data and integration standards
• Oversees application lifecycle management including implementation upgrades integrations optimization and decommissioning
• Ensures enterprise systems effectively support business functions and evolving operational requirements
• Ensures Masdr’s operational ecosystem including enterprise platforms systems tools and supporting infrastructure is optimized and aligned with business and product priorities
• Monitors operational efficiency and technical performance and proactively addresses gaps that may impact service continuity or reliability
• Ensures enterprise IT workflows processes and controls align with governance frameworks business requirements and technical roadmaps
• Defines and enforces SLAs quality control measures and operational KPIs to sustain high service standards
• Identifies automation optimization and efficiency initiatives across enterprise IT operations
• Monitors operational KPIs ensuring performance alignment with corporate and functional objectives
• Governs incident problem and change management processes ensuring compliance with established service management frameworks
• Ensures consistent monitoring and reporting of IT operational performance and service quality
• Ensures execution of business continuity and disaster recovery plans for enterprise systems
• Oversees user onboarding guidance and adoption support for enterprise tools and applications
• Ensures effective operation of enterprise support channels service desks and knowledge management platforms

Qualifications & Experience:

• Bachelor’s Degree (Required): Computer Engineering, Computer Science, Information Technology, or related field.
• Master’s degree in Technology Management or Computer Science preferred
• Professional Certifications (Optional but Valuable): COBIT, CISSP, or equivalent, ITIL, TOGAF, DevOps or related certifications
• (9-10) years of progressive experience in enterprise IT operations or applications management.
• Deep knowledge of senior leadership roles overseeing enterprise systems and service delivery
• Demonstrated experience in enterprise architecture alignment IT governance and operational performance management

Join us and let’s shape the future together