Director of Internal Communications, Physicians, Quality and Providers

Job Title: Director

Location: SBC Corporation

Department Name: Internal Communication

Req #: 0000238978

Status: Salaried

Shift: Day

Pay Range: $110,680.00 - $160,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Director of Internal Communications, Physicians, Quality and Providers at RWJBarnabas Health is responsible for developing and executing strategic internal communication plans that effectively engage physicians, advanced practice providers (APPs), patient experience and quality teams, and nurses across New Jersey’s largest academic health system.

Reporting to the Vice President of Internal Communications, this role partners closely with the Chief Medical Officer (CMO), Chief Nursing Officer (CNO), Chief Patient Experience Officer. Chief Clinical Officer for Acute Care and other clinical and operational leaders to ensure clear, consistent and timely communication that supports clinical excellence and operational alignment around efforts related to quality, patient experience and safety. The Director will play a critical role in translating complex clinical and organizational priorities into meaningful, accessible messaging tailored for clinical teams working in a range of settings, including hospitals, ambulatory settings and remote care environments. This is a unique opportunity to build a dedicated physician, quality and provider communication infrastructure from the ground up.

Qualifications:

Required:

• Bachelor’s degree (BA) in English, communications, journalism, marketing, public relations or related field from an accredited college or university.
• At least 7 years of health care experience, working across sectors, with demonstrated outcomes and increased responsibilities in marketing and/or communications.
• Strong understanding of the academic health care environment, including hospital operations and the roles of physicians, nurses and advanced practice providers.
• Exceptional writing and editing skills with the ability to simplify complex medical and operational topics.
• Proven ability to build relationships with senior leaders and navigate complex organizational structures.
• Experience developing communication strategies for large, multi-site or distributed organizations.
• Comfort working in fast-paced, change-driven environments.
• Strong project management and organizational skills.
• Experience in an academic medical center or large health system.
• Familiarity with change management communication strategies.
• Knowledge of health literacy principles and plain language best practices.
• Flexibility, responsiveness, confidentiality and cultural sensitivity are essential to success in this role.

Preferred:

• Master’s degree in a related field; or equivalent experience.

Essential Functions:

• Develop and lead the internal communication strategy for physicians and providers, aligning messaging with organizational mission, vision, values and clinical priorities.
• Serve as the primary liaison between the Internal Communications team and the offices of the CMO and CNO, ensuring alignment of communication efforts.
• Craft and distribute communications that support clinical initiatives, leadership updates, operational changes and culture-building strategies.
• Translate complex clinical and operational information into clear, concise language that resonates with doctors, nurses and APPs across diverse roles and settings.
• Manage communication channels targeting clinical audiences.
• Ensure that messaging reflects and supports the voices of clinical leadership while being accessible and relevant to frontline providers.
• Collaborate with marketing, external communications, quality and safety, human resources, digital teams and local site communications to coordinate system-wide messaging.
• Build strong relationships with clinical and operational leaders across the health system to stay informed about initiatives, challenges and communication needs.
• Measure communication effectiveness and continually refine strategies based on feedback and outcomes.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer