Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose:

As the Director of Learning & Development, you will design, implement, and sustain a learning strategy that reflects the highest standards of luxury hospitality. You will lead all aspects of training, onboarding, leadership development, and service excellence programs with a strong focus on Forbes Travel Guide standards and brand-specific requirements.

Responsibilities:

• Develop and execute a strategic learning roadmap aligned with business goals and service excellence standards.
• Design, deliver, and oversee all training programs including onboarding, leadership development, and guest service.
• Embed Forbes Travel Guide training standards into daily operations, ensuring consistency across departments.
• Coach and mentor department leaders in performance management and service culture development.
• Partner with HR and department heads to conduct needs assessments and skills gap analysis.
• Lead internal certification programs and succession planning initiatives.
• Evaluate training effectiveness through performance metrics and guest satisfaction scores.

Qualifications & Competencies:

• Proven experience in luxury hospitality, preferably within a Forbes-rated property.
• Minimum 5 years in a senior L&D or HR role.
• Strong knowledge of Forbes Travel Guide standards and luxury service expectations.
• Exceptional facilitation, communication, and interpersonal skills.
• Ability to inspire and engage teams at all levels.
• Certified trainer credentials or related certifications are a plus.
• Bachelor's degree in Hospitality, Human Resources, or related field (Master’s preferred).

What’s In It for you?

• One of the most iconic place to be and work
• Amazing learning and development program
• Discounted rates at The Ned Doha
• Fantastic career growth opportunities

At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Apply today and join us!

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