Director of Marketing and Communications

Mandarin Oriental Downtown, Dubai is looking for a Director of Marketing & Communications to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Marketing department in Dubai, the Director of Marketing & Communications is responsible for developing, executing, and managing the hotel’s annual marketing and communications strategy, ensuring integrated campaigns across all channels to support revenue goals in collaboration with the Director of Commercial Strategy. Director of Marketing & Communications reports to the General Manager.

As a Director of Marketing & Communications, you will be responsible for the following duties:

• Lead the hotel’s brand identity, advertising, collateral, and promotional materials while ensuring compliance with MOHG guidelines.
• Develop and execute annual marketing, PR, and communications plans in partnership with corporate teams, positioning the hotel as a top destination.
• Manage media relations, press office activities, crisis communications, and act as the hotel’s spokesperson and brand ambassador.
• Oversee social media, digital marketing, direct marketing campaigns, partnerships, events, and content creation to engage global and local audiences.
• Coordinate photography, videography, website updates, and digital campaigns to strengthen the hotel’s online presence and drive direct bookings.
• Prepare, forecast, and control budgets for all marketing and communications activities to align with business objectives.

As a Director of Marketing & Communications, we expect from you:

• At least 7 years’ experience in luxury hospitality, retail, agency, or marketing, ideally in a 5-star hotel.
• Middle East and hotel pre-opening experience are strong advantages.
• Excellent verbal and written communication skills, with proficiency in English; Arabic knowledge is an asset.
• Strong ability to plan, follow up, and deliver tasks efficiently.
• High proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrated professionalism and adaptability in a fast-paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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