Director of Operations

Role Overview (Fully-Remote): Mystery Tackle Box (MTB) is seeking a Director of Operations to own our end-to-end physical ops—from demand/production planning through inbound, kitting, and outbound shipping—so every box arrives on time, in full, and on budget. Serve as the main point of contact between MTB, our 3PL (Productiv), and carriers to optimize cost, quality, and service. You will run the S&OP cadence, translate forecasts into finite production schedules, and strengthen WMS/EDI processes to support both B2B and DTC channels. You will be accountable for reliability metrics (OTIF, transit costs, damage/shortage rate, and cost per kit) and retail compliance (e.g., routing, labeling, packaging and EDI accuracy). This is a remote role with periodic to regular travel to our 3PL and vendor sites.

Core Responsibilities

Operational Strategy and Performance Oversight

• Oversee the handoff of the multi-channel sales plans and translation into the strategic fulfillment and processes that optimizes operational efficiency while controlling production and storage costs.
• Collaborate cross-functionally to drive S&OP cadence—aligning with Marketing, Merchandising, and Finance on demand signals and inventory positions.
• Set operational strategies, policies and goals to achieve operational excellence that fulfill customer requirements and meet company objectives
• Monitor and report 3PL and departmental KPI’s
• Maintain on time and in full shipments to our retailers by working closely with our 3PL and building appropriate production plans.
• Ensure EDI flows are bullet-proof for all retail partners.
• Ensures compliance with all industry regulations and standards, leads risk assessment analysis and quality assurance programs.
• Partners with the sales team to ensure operational support and implementation of processes and procedures to meet customer vendor compliance requirements.

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