Director of Operations

Skills, Knowledge and Abilities

• Work experience in an established Service organization with 18 to 23 years of experience working with the HiTech / technology accounts .
• 18-23 years of leadership role managing multiple delivery teams globally
• Ideate, transform, re-structure existing and new programs from delivery lens
• Ability to modernize shared service design & deployment
• Ability to work with multiple delivery teams spread geographically supporting regional markets
• Graduation, MBA in Operations preferred.
• Demonstrated opportunity & pipeline forecasting methodology experience
• Proven experience of Digital Transformation implementation and working in complex IT environments
• Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
• Experience in detecting revenue recognition issues
• Experience in solution design, responding to RFP/ RFI’s
• Proven experience working in a high-volume contract administration department
• Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
• Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
• Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
• Excellent analytical skills and expert proficiency in MS Office, Workspace
• Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic global environment
• Black/ Green Belt certification would be an added advantage

Delivery & Operations:

• Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders
• Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output
• Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
• Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
• Effectively assess and resolve high priority project risks
• Ensure projects meet success parameters and ROI targets stated in the business case
• Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
• Effective transition, pre-bid and RFP experience is a must for this role
• Drive team towards transformed state and always look for opportunity to improve and run people independent process
• P&L responsibility and account growth
• Work with GTM Management to identify and measure successful and failing strategies and identify opportunities for process improvement